Digital Learning Services Privacy Notice
Effective December 18, 2018
*Includes updated text about Account Data, Communications and User Feedback, Marketing and Advertising
Some Services may reference or link to another site or service. Use of other sites and services (including other Pearson sites and services) may be subject to different terms and privacy policies.
- "Customer" means a purchaser of the Services.
- "EULA" means the End-User License Agreement for the Services.
- "Educator" means an instructor, tutor, teacher, professor, school, school district, college, university or other education institution or education agency that adopts or uses the Services in an educational setting. Educator includes a parent instructing a student at home.
- "Institution" means a school, school district, college, university or other education institution or education agency that adopts and uses the Services.
- "Pearson" means Pearson Education, Inc. and its affiliated companies.
- "Personal Information" means information personally identifiable to a particular User. Personal Information may include Account Data and Course Data described below.
- "Secondary Student User" means a User who is a student in a secondary education setting.
- "User" means a student, instructor or school administrator, who is an end-user of the Services.
Authorization and Consent
Secondary Student/Youth Users
Global Nature of the Services
Protection and Security
To protect Personal Information from unauthorized access, use and disclosure, Pearson maintains a comprehensive information security program and employs reasonable and appropriate physical, administrative and technical safeguards. Pearson performs periodic risk assessments of its information security program and prioritizes remediation of identified security vulnerabilities.
Collection and Processing
Pearson collects and processes data in order to provide the Services for educational purposes. This data may include Personal Information.
Payment and Order Data
If a Customer purchases the Services online directly from Pearson, Pearson will collect information needed to process the order, including order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. Payment data submitted by the Customer will be disclosed to the Customer’s financial institution and Pearson’s payment processing vendor for the purpose of processing payment for the Services ordered.
Pearson collects and processes Account Data to set up, maintain and enable a User account to use the Services. Account Data includes a User’s name (unless an alias is used with Educator or Institution approval/coordination), email address, user name and password, as well as the Institution and course identifier for any courses for which User uses the Services. A User’s mobile phone number may also be collected and used for User authentication. With coordination/approval by the Educator, a User may be registered for a User account using an alias* instead of actual first and last name. Account Data does not include student coursework or responses, scores, grades or instructor feedback on interactive exercises, assignments or assessments.
*Alias Registration Option
With Educator approval/coordination, a User account may be established by using an alias name (pseudonym) and email address that is not otherwise associated with Personal Information provided to Pearson. Alias Registration may not be available if the User account is established through integration with a third party service or if the Institution or Educator establishes the User Account or otherwise prohibits the use of this option. If a User establishes a User account through Alias Registration, the User must notify each Educator of the alias information used to establish the User account so that the Educator can recognize the User account as belonging to that User.
Course Data means educational data collected, generated or processed through use of the Services in connection with educational coursework. Course Data includes assignments, student coursework, responses to interactive exercises, assessments, scores, grades and instructor comments. Pearson collects and processes Course Data in order to provide the Services to Users, Educators and Institutions for educational purposes.
Community/Forum Postings; Other Communications
Information posted by a User in a community or forum or communicated with a communication tool provided through the Services may constitute Personal Information. Postings and communications will be visible to and shared with all members of the community or forum. Pearson is not responsible for further use or disclosures by others who are members of the community or forum or recipients of any communications.
Some Services may have the capability to connect to your Google Drive so that you can upload or download documents directly from or into your Google Drive. Before they do so, you will receive a prompt asking you to click "Allow" to enable the Services to connect to your Google Drive. You may remove this connection in the My Account settings for your Google account at any time. Pearson will use this connection to access your Google Drive only for the purpose of uploading or downloading documents that you specifically select with limited metadata to allow identification and retrieval, so that you can access and use the documents within the Services or download them to Google Drive. Pearson will use, process and store these documents and associated personal data in accordance with this Privacy Notice.
Personal Digital Assistants
Cookies and Related Technologies
Application and System Logs
Application and system logs are critical to ensuring the delivery, availability and security of the Services. Pearson automatically collects log data related to User interaction with the Services. This data may include browser type, type of computer/device and technical information about the User’s means of connection to the Services, such as operating system, internet service provider and IP address. This data is collected and used for support purposes and to monitor the health of the Services, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale the computing resources for the Services.
Feedback, De-Identified and Aggregate Data
Do Not Track
Do Not Track (DNT) is a proposed mechanism for allowing website visitors to control the collection of certain usage data. Although there has been research into the development of a standard to support the use of DNT signals, there is no adopted standard to follow. The Services do not currently respond to Do Not Track signals.
Use and Disclosure
Educators and Institutions
Pearson uses the Personal Information to deliver the Services for educational purposes. In delivering the Services, Pearson may provide and disclose Personal Information to the User’s Educator and Institution and as otherwise directed by the Institution or the Educator. Educators and Institutions may export grade book information and other Course Data from the Services for the purpose of maintaining educational records.
Pearson may use and disclose Personal Information, as requested or authorized by an Institution or by an applicable governmental educational agency or authority, for administrative, audit and evaluation purposes, such as to evaluate the educational efficacy and effectiveness of the Services.
Pearson may use and disclose Personal Information of a User to the User’s Educator, Institution, law enforcement and other regulatory officials for the purpose of investigating and addressing suspected illegal conduct, misappropriation of password access, academic dishonesty or misconduct or any other conduct prohibited by law, the EULA or a User’s Educator, Institution or other applicable regulatory authority.
Affiliates and Contractors
Communications and User Feedback
Pearson may communicate with Users by email to provide updates and information about the Services and to request User evaluation and feedback about the Services and interest in Pearson research project participation. Pearson will provide Users with a means to express email preferences or unsubscribe to emails in accordance with applicable law. Pearson will only send transactional and operational emails permitted by applicable law to Users who have expressed a preference not to receive email.
Marketing and Advertising
Pearson will not use Personal Information of Secondary Student Users or Youth Users for marketing purposes and will not knowingly direct or send marketing communications to a Secondary Student User or a Youth User. Pearson may use Personal Information of other Users to market products and services of Pearson and affiliated Pearson companies to such Users, provided that (a) such use and marketing is consistent with applicable law and Pearson’s legal obligations; (b) such Personal Information excludes Payment Data and Course Data; (c) the Users are not Secondary Student Users or Youth Users; (d) the Users have not opted out of receiving marketing; and (e) where required by applicable law, express or implied consent to marketing exists and has not been withdrawn. Pearson may provide such Personal Information to a third party service provider on a restricted basis to provide such marketing solely on behalf of Pearson and affiliated Pearson companies, but not for marketing of any third party products or services. Pearson does not permit third-party ad networks or similar services to access or collect Personal Information within the Services. Users may change their marketing preferences at any time. Pearson will not knowingly direct or send marketing communications to a User who has expressed a preference not to receive marketing.
No Sale of Personal Information
Pearson does not sell or rent User Personal Information. While Pearson does not sell Personal Information, in accordance with Nevada law, Nevada residents may email a request for no sale of their Personal Information to NevadaDesignatedRequest@pearson.com.
Compliance with Data Protection Laws
Pearson complies with all applicable provisions of the United States Family Educational Rights and Privacy Act, 20 U.S.C. 1232g, 34 CFR Part 99 (FERPA) in receiving and handling personally identifiable information from education records as a "school official" under FERPA.
The Services are designed for Higher Education and, for certain Services, Secondary Education. The Services are not designed or intended to collect Personal Information from young children under the age of 13 for any commercial purpose. In the event the Children’s Online Privacy Protection Act (COPPA), 15 U.S.C. 6501 et seq. is deemed to apply to the collection of any Personal Information under this Agreement, Pearson will comply with all applicable provisions of COPPA and collect and use such information for educational purposes only at the direction of the Educator and on the basis of Educator consent.
Other Data Protection Laws
Pearson is committed to complying with all other data protection laws applicable to its delivery of the Services.
Access, Correction and Portability
Users may access and modify Account Data through the Account Profile features and functionality of the Services.
Students and parents should direct access, amendment and export requests for Course Data and any education records to their Educator or Institution. Access, correction or deletion may be limited by restrictions to maintain academic fairness and the validity, security and intellectual property rights in educational assessments and materials and any applicable restrictions or requirements of the Educator, Institution or law. In many cases, Institutions and Educators will be able to use the built-in functionality of the Services in order to address access, amendment and export requests. Upon request of the Institution, Pearson will provide reasonable assistance to the Institution, consistent with the terms of its agreement with the Institution. In certain cases, Pearson may not be able to fully satisfy such requests, such as a request for confidential Pearson company information or requests in a specific or proprietary format that Pearson is unable to support or requests that are prohibited by law.
To protect Personal Information, Users, Educators and Institutions are urged to: (a) protect and never share their passwords; (b) only access the Services using secure networks; (c) maintain updated internet security and virus protection software on their devices and computer systems; (d) immediately change a password and contact Pearson Support if there is a suspicion that the password has been compromised; and (e) contact Pearson Support if there is another security or privacy concern or issue.
Changes to the Policy